Contact

Questions and / or remarks? Get in touch via the contact form below. You will receive a response within 24 hours.

If your favorite item is sold out, please message me. I will then check for you whether I have the necessary material in stock to make (something similar) for you.

Mineral portraits can also be made on a commission basis. Please also contact us using the form below.

For returns, you can send me an email with your order number. Please state in the email the products you would like to return and a reason. You can send the email to info@wayofmoon.com

Contact form

way of moon
Ellis De Locht
Meeuwstraat 6, 5702 KW Helmond
Chamber of Commerce number: 83622284
VAT ID number: NL003850187B88

FAQ

What are the delivery times?

Orders will be shipped within three business days of receipt of payment, unless otherwise stated.

Please note that shipping times may be longer for personalized or custom items.

Once your order has shipped, you will receive a notification with tracking information.

What about the shipping costs?

The following shipping rates apply to orders within the Netherlands :
For orders up to €50, shipping costs of €4.95 apply

If your total order value is higher than €50, shipping costs are free.

Local delivery : For delivery addresses within 6 km. radius of Cederlaan 256, Eindhoven, there is also the option for local delivery. The shipping costs for this are €3. If your total order value is higher than €50, shipping costs are free.

Shipping costs outside the Netherlands

For orders to Belgium, Germany, Luxembourg, France, Spain, Italy and Portugal, the following shipping rates apply:

For orders up to €100, shipping costs of €9.70 apply

If your total order value is higher than €100, shipping costs are free.

For orders to Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, Sweden the following shipping rates apply:

For orders up to €100, shipping costs of €12.95 apply

If your total order value is higher than €100, shipping costs are free.

Can I return my order?

Yes, way of moon offers a return policy.

If for any reason you are not satisfied with your purchase, way of moon offers a returns policy within 14 days of receiving your order. Please contact info@wayofmoon.com to request a return. After this you have 14 days to return the product.

Once your returned item has been received and inspected, you will be notified of its receipt. Once approved, your refund will be processed and a credit will automatically be applied to your original payment method. Please note that refund processing time may vary depending on your bank or payment provider.

To be eligible for a return, the item must be in the same condition you received it, unused and in the original packaging if possible.

Please note: Custom made (personalized) orders cannot be returned.

Return costs are not reimbursed and are for the consumer's own account.

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